SJ
Samantha J
1 reviews | Active since Nov 2021
12 Nov 2023, 23:15
Disappointed
Sorbet canal walk...very bad service disappointed in the receptionist...been calling for days and no answer, had to rather make my way to the mall for a booking...and then the lady at the front desk with the long black hair has a nerve to be rude to me I'm not the one that's on my cell phone and not answering the company's phone...
Helpful (0)
Replies (3)0
Replies (3)
Sorbet Group's replyOfficial
13 Nov 2023, 09:33Good day, Samantha Johnson
We sincerely regret the incident that occurred, as it does not reflect the level of service we aspire to provide to our valued guests. We have taken immediate action by forwarding this matter to our guest relations department, and one of our representatives will reach out to you shortly.
Warm regards,
Sorbet Group
We sincerely regret the incident that occurred, as it does not reflect the level of service we aspire to provide to our valued guests. We have taken immediate action by forwarding this matter to our guest relations department, and one of our representatives will reach out to you shortly.
Warm regards,
Sorbet Group
Sorbet Group's reply13 Nov 2023, 09:33
Official
Good day, Samantha Johnson
We sincerely regret the incident that occurred, as it does not reflect the level of service we aspire to provide to our valued guests. We have taken immediate action by forwarding this matter to our guest relations department, and one of our representatives will reach out to you shortly.
Warm regards,
Sorbet Group
We sincerely regret the incident that occurred, as it does not reflect the level of service we aspire to provide to our valued guests. We have taken immediate action by forwarding this matter to our guest relations department, and one of our representatives will reach out to you shortly.
Warm regards,
Sorbet Group
SJ
Samantha J's updateReviewer Update
28 Nov 2023, 02:13Thanx for ge
SJ
Samantha J's update28 Nov 2023, 02:13
Reviewer Update
Thanx for ge
SJ
Samantha J's updateReviewer Update
28 Nov 2023, 02:18Thanx for getting back , you should definitely send your front desk administrator for more training, she looks the part but doesn't represent, hope when i return in December for my festive nails kauthar will be more pleasant to me.
SJ
Samantha J's update28 Nov 2023, 02:18
Reviewer Update
Thanx for getting back , you should definitely send your front desk administrator for more training, she looks the part but doesn't represent, hope when i return in December for my festive nails kauthar will be more pleasant to me.