Disappointed
From: <br> Sent: 23 March 2016 11:36<br> To: [Email Removed] <br> Subject: Gelish with a power pedi<br> <br> Hi Monica<br> <br> I hope this email finds you well.<br> <br> I had a power pedi yesterday at 14h00. The lady who I had it with was wonderful and I am very happy with my gelish.<br> <br> I am definitely not one for complaining but thought I'd bring this to your attention.. your power pedis are advertised as a hour treatment, your the******s yesterday confirmed this, mine started at 14h11 and ended at 14h51, 40 min treatment all in all. I am fine if it takes 40mins to result in the wonderful end product I left with, but the relaxation, pampering, exfoliating and massaging advertised, for me is 80% of this treatment. I paid R380 for 40mins? If you look on your system and are able to see my treatment history, I don't frequent as it is an absolute indulgence for me, one which I save up for and look forward to.<br> <br> I just wanted to let you know that this isn't really fair, I won't come to Lonehill again.<br> <br> <br> TO DATE STILL NO RESPONSE OR ACKNOWLEDGEMENT<br>
Dear Karen
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Karen
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
