Disappointed

I've been going to Sorbet for a while now, and buying a lot of vouchers. I went this Saurday to Hyde Park, looking forward to my treat , booking was really bad wasn't sure I had the booking until I got the sms, arrived there, the person at the counter hardly acknowledged me and told me to sit down. I waited then till 9.10 my appointment was at 9, for somebody to come and attend to me. I got Pam who wasn't the least bit interested in me she kept shouting across the salon to her friends, I felt like I was in Jan's Smuts avenue. The manicure was okay but I hated the attitude and the whole experience was awful, I certainly won't be going back agin