TG
Theresa G

1 reviews | Active since Feb 2016

28 Feb 2016, 18:40

Disappointed

I made an appointment to soak off my gelish and have a new application done. After my soak - the lady I booked with was still far from finished with a previous client - which was okay. Service was still very friendly and another nail technician was appointed - when asked to shorten my nails because they are weak I was told that they would repair it ( not informing me that it was R50 a repair) the colour I chose was beautiful and I asked for a different colour for my ring first finger - surely that's the same process as every other colour on my hands - glitter was app**** on top of the colour of the ring finger which was then charged as nail art - I'll accept it as nail art and R25 per nail - i just wish that the technician would have told me. The nails look beautiful but there was a different type ofgel app**** on top of the gelish which have now created a yellow effect on top of the colour I chose and it's rather distracting as well as the other gel finishing off my nails as looking bulky and somewhat amateur looking. Budgeting for R260 I was charged R100 extra! The technicians should notify the client of extras! !!!! And I'm disappointed today having to see the yellow effect!!!

0
Replies (1)
Sorbet Group
Sorbet Group's reply29 Feb 2016, 11:44
Official
Hello TeeG,

Dear Theresa

Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.

We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.

Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager