Despicable service from Sorbet Castlegate

Had a massage & nails done on Saturday 6 May. The technician who usually does my nails was not available. Nails were poorly done with one of my fingers bleeding, I was hesitant to pay for the nails but decided to pay anyways because I thought I was being a good sport. After a few minutes I decided to go back to tell them that I was not satisfied. They asked if I wanted a refund or have it redone. Because I always get my nails done here, I asked for a redo but on the next weekend because the technician who usually does them would only be back on Tuesday and during the week I would not have time & previously they have said the nails can be fixed within a week of initial treatment. After I had already driven off, they called to say the owners - Vanessa & Wayne said I must come back and soak off & get a refund. I explained to them that I had just come back from a long trip and I was very tired and it would be a big inconvenience. They called back to say the owners Wayne & Vanessa insisted. I drove back & I asked to speak to the owner to understand the reasoning. I spoke to Wayne on the phone who was extremely rude & arrogant. He demanded that I would not leave the shop without a soak off or I would not get a refund and they would not fix my nails. After going back & forth it became apparent that I was being profiled and Wayne’s assumption was that I wanted free nails. I was disappointed to say the least, as I have supported their business since they opened. He insisted that the girls had done a good job and that their policy that if the customer is not satisfied they did not have to pay did not apply in this case as per their discretion, luckily I took pictures . In the end I decided that if this was their standard of good I would rather get a soak off & get my money back. When it is all said & done it is good to see the heart of the people whose businesses we support with our hard-earned money!