AK
Annemie K
1 reviews | Active since Dec 2013
12 Jan 2016, 15:00
defective nails
I cannot belief it. I visited a Sorbet Salon in Mall at Reds and app**** french tips with clear acrylic. In 2 days the acrylic started to lift and in a week it looked horrible as if i neglected my nails for weeks. So i thought that i should visit another Sorbet in Centurion Mall and i once again app**** french tips with clear acrylic. Now it is 4 days and once again the acrylic is starting to lift and look as if i do not attend to my nails. For the price that you pay, you expect the quality to be the same. I mean really....i do not even work with water or chemicals, i am a desk junkie.This is simply ridiculous and unacceptable.
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Sorbet Group's replyOfficial
12 Jan 2016, 15:41Hello annemiekraft,
Dear Annemie
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Annemie
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply12 Jan 2016, 15:41
Official
Hello annemiekraft,
Dear Annemie
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Annemie
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager