Defective and poor

I bought a hand lotion in a bottle last month that required me to twist the nozzle at the top in order to open it. I kept twisting open until the nozzle eventually broke, but I kept the bottle with hand lotion and it's still unused.

I decided to buy another bottle this month thinking I was at fault in my way of twisting the previous bottle. I also can't open the second one. I called Sorbet on Monday (18 March), someone took down my number and never called me back after I refused to go back to Clicks (I don't have a car) because of their product. Mind you, I've googled and visited YouTube for help.

I called yesterday and spoke to another agent (I think Lulama but I'm not sure) and she also took my number down. I received a callback during my meeting and asked them to call me back after 30 minutes (the agent was Nthabiseng). So I called when I got the chance and the agent had left for the day. I still haven't received this help that I've been waiting for since Monday.

I've bought 2 of the same Sorbet product that I can't use and their service is terrible.