Deeply Disappointed

I'm so unhappy with Sorbet, Rosebank ("The Zone"). I went to get gel nails done and three of my nails broke within the first week. Not having been told about the seven refund or re-done policy, I returned on the morning of the 8th day, and this policy was rudely thrown in my face. I paid for what I expected to be high-end products, which broke my nails within just days. I left the store feeling awfully embarrassed. I'm so disappointed, that I never want to go back there. The attitude of the receptionist and manager was horrible. What's worse is that the receptionist only explained the policy to me right before calling the manager, on the basis that "She will ask whether we've explained the policy to you," something she should have done ages ago. Sorbet is all hype, but their products don't last