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Nicola A
1 reviews | Active since Jun 2013
16 Mar 2015, 09:37
Damaged nail and no colours
I wanted to give myself a treat and booked a deluxe manicure and pedicure at the Village View Sorbet on Saturday.<br> So disappointing!!!<br> The lady that did my nails, cut it so short and actually filed into the nail bed.<br> The colour for the pedicures are terrible!! The colour I wanted in the Sorbet brand colours, I was told, were unable to use.<br> <br> Here I was wanting a treat as I have an incredibly stressful job and I got the opposite<br> Walked out even more stressed!!
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Sorbet Group's replyOfficial
16 Mar 2015, 12:32Hello nicola_anderson,
Dear Nicola
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Nicola
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply16 Mar 2015, 12:32
Official
Hello nicola_anderson,
Dear Nicola
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Nicola
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager