AW
Angee W

1 reviews | Active since Oct 2010

20 Jan 2022, 10:10

COMPLAINT / NO RESPONSE!

Good day I visited your Riverside branch for a Gelish mani/pedi With Anna, firstly was the longest appointment I have ever had to sit through 2 .5 hours! Very dissatisfied as the polish was very faded on my toes and several of my nails on my hands chipped and lifted way before normal

I then had to get them redone at MORNINGSIDE, the ladies there could not even believe I had had a gelish polish application on previously

I now have an infection on my left big toe after this appointment I sent a mail with my requested contact details as the requested. NO RESPONSE, my second appointment with a soak of which was on your menu as free still cost me over R 1000!!

0
Replies (2)
Sorbet Group
Sorbet Group's reply20 Jan 2022, 15:14
Official
Good day Angee, 

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations team. A representative will be in contact with you.

Kind regards, 
Sorbet Group

AW
Angee W's update24 Jan 2022, 13:29
Reviewer Update
STILL WAITING FOR A RESPONSE!!