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Namhla M
1 reviews | Active since Feb 2025
01 Feb 2025, 16:41
Complaint from customer
I have had a problem with Sorbet in Kloof KwaZulu-Natal. Had done my nails and 3 days later nails were chipping off. Complained to the Sobert and nothing was done. They wanted me to pay again!! That is no way to treat a customer who by the way never complained ever before.
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Namhla M's updateReviewer Update
01 Feb 2025, 16:49Had problem with Sorbet at The Pavilion
Twice they mixed up my appointments. Second time I show up for my appointment and find that it is not been booked. Not professional at all
Twice they mixed up my appointments. Second time I show up for my appointment and find that it is not been booked. Not professional at all
NM
Namhla M's update01 Feb 2025, 16:49
Reviewer Update
Had problem with Sorbet at The Pavilion
Twice they mixed up my appointments. Second time I show up for my appointment and find that it is not been booked. Not professional at all
Twice they mixed up my appointments. Second time I show up for my appointment and find that it is not been booked. Not professional at all
Sorbet Group's replyOfficial
03 Feb 2025, 10:41Good Day Namhla, We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. Kind regards, Sorbet Group
Sorbet Group's reply03 Feb 2025, 10:41
Official
Good Day Namhla, We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. Kind regards, Sorbet Group
Sorbet Group's replyOfficial
11 Feb 2025, 13:39Good Day Namhla
Thank you for providing the correct store name. We're happy to confirm that your query has now been resolved. Thank you very much! We look forward to seeing you again soon.
Best Regards
Sorbet Group
Thank you for providing the correct store name. We're happy to confirm that your query has now been resolved. Thank you very much! We look forward to seeing you again soon.
Best Regards
Sorbet Group
Sorbet Group's reply11 Feb 2025, 13:39
Official
Good Day Namhla
Thank you for providing the correct store name. We're happy to confirm that your query has now been resolved. Thank you very much! We look forward to seeing you again soon.
Best Regards
Sorbet Group
Thank you for providing the correct store name. We're happy to confirm that your query has now been resolved. Thank you very much! We look forward to seeing you again soon.
Best Regards
Sorbet Group