VN
Vutlhari N

1 reviews | Active since Oct 2016

28 Jan 2022, 13:43

COMPLAINT

I went to do my nails at Sorbet Mall of Africa on the 11 of January 2022 and as soon as i got home the paint started chipping off, i made a mental note to call them as soon as i had time, the nails continued to chip off on the 19th i call them to get time scheduled to go fix them and they told me they cant fix them since its i only reported after 7 days after, so to my surprise they offered me a 15% off on my next treatment and obviously i wont be using this. The management there is **** and this is a salon with no regard whatsoever for clients for the amount of money we spend on these treatments is just too much to be receiving the ****ty service we receive, I'm beyond disappointed and dissatisfied with how they handle customer complaints and customer dissatisfaction its truly horrible

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Replies (1)
Sorbet Group
Sorbet Group's reply28 Jan 2022, 17:04
Official
Good day Vutlhari, 

We apologise for what has happened. We have escalated this to our guest relations department. A representative will be in contact with you.

Kind regards, 
Sorbet Group