1 reviews | Active since Oct 2016
COMPLAINT
I went to do my nails at Sorbet Mall of Africa on the 11 of January 2022 and as soon as i got home the paint started chipping off, i made a mental note to call them as soon as i had time, the nails continued to chip off on the 19th i call them to get time scheduled to go fix them and they told me they cant fix them since its i only reported after 7 days after, so to my surprise they offered me a 15% off on my next treatment and obviously i wont be using this. The management there is **** and this is a salon with no regard whatsoever for clients for the amount of money we spend on these treatments is just too much to be receiving the ****ty service we receive, I'm beyond disappointed and dissatisfied with how they handle customer complaints and customer dissatisfaction its truly horrible
We apologise for what has happened. We have escalated this to our guest relations department. A representative will be in contact with you.
Kind regards,
Sorbet Group
We apologise for what has happened. We have escalated this to our guest relations department. A representative will be in contact with you.
Kind regards,
Sorbet Group
