Complaint - Carlswald & Rivonia Village Branch

<p>1. Visited Carlswald in Midrand about 3 weeks ago to have Gelish Mani done - the nail technician did not do my nails properly as it ended up being Lumpy and she filed so hard that my skin was bleeding at my cuticles. The Cashier didnt ask for my clicks card to earn points nor did she offer me a loyalty sorbet card.</p> <p> </p> <p>2. Visited the Rivonia Village branch yesterday, the nail tech was very pleasant and friendly, however did not do my nails properly as again it ended up being lumpy. I did advise her while I was in store, she tried to fix it which ended up being worse the next day. The cashier did not ask for my clicks card or offer me a loyalty sorbet card again. Contacted the store today, think I spoke to the manager, was inconvenienced to go back and pay for parking and redo the lumpy nails and again was not offered the sorbet loyalty card until I asked.</p> <p> </p> <p>3. I am from Durban and have received much better service than I did in Johannesburg. . And the only reason I visited a sorbet branch as the only product that agrees to lasting long on my nails is the Harmony Gelish product, it is very disappointing that quite an expensive product is not made of use properly and the nail techs do not care how the job is done..as long as it is done.. and also very disappointing that a worldwide store likr Sorbet have such pathetic services in Jhb.</p> <p>It is sad as everyone always admires my nails and If nothing is done about this I will be spreading the word to my colleagues not to use Sorbet due to their bad services!</p>