1 reviews | Active since Feb 2015
CLEARLY SORBET DOESN'T NEED ANYONE'S MONEY
I went to buy a gift voucher, and when I got to Sorbet there was a sign on the door that said \closed,\" however there were staff inside just standing around, and another was busy doing a customer's nails. I stood outside, confused, and even though the staff inside could clearly see I needed something, none of them came to ask if they could help or explain why they were closed in the middle of the day on a Friday. Then another staff member came back from lunch, and walked right past us, only paying attention to us when someone inside told her to speak to us. <br> <br> I asked her if they were closed and she was not very clear in her response, mumbling something about not doing treatments. I then said that all I wanted was a gift voucher, and she said she something along the lines of \"We can't take money.\" This made no sense to me so I asked if I definitely couldn't buy a gift voucher, and she said she would check and went inside. When she came back she said they couldn't help me and I should come back at 13:30.<br> <br> Needless to say I didn't go back, and never will. Their casual approach to customer service was shocking. I would have appreciated an explanation of some sort, at the very least."
Dear Danielle
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Danielle
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
