1 reviews | Active since Mar 2009
Choose a different Sorbet Salon
Went for a gel overlay at Sorbet Salon in Paddocks Centre Milnerton.Some of the toenails gel washed off while showering. Yes it was a gel overlay. The lady that did the toenails kept taking it off and starting over as the undercoats touched her apron. Placed my feet under the gadget to dry quickly I think she rushed it and forgot to do the nail polish undercoat on some of the toes. When I called them I was made a **** and was asked to go to a sorbet salon near me(nearest one 1hour3/4 far. At last the Manageres called and said they will give me off R120 as that is what it would cost to re do my gel overlay. I find this an insult I feel they have to do it over for free. My small toe got infected as the lady cut into the flesh and just painted over the toe. I thought it a small matter at the time and did not bring it to the Managers attention. I had to Whatsapp photos as well to proof that it was a gel overlay. My put my integrity in doubt. Never apologised for calling me a **** either. I wonder who is standing behind the door tocall me as client a ****?
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.
Kind regards,
Sorbet Group
