BM
Boitumelo M

1 reviews | Active since Sept 2019

20 Jun 2023, 11:40

CANDI & CO SALON ASSOCIATED WITH SORBET IS THE WORST HAIR SALON TO DO YOUR HAIR WITH ITS EXPENSIVE PRICES

Dear South African please do not use Candi & Co Salon in Centurion Mall which is associated with Sorbert Group nail beauty bar. On the 10th of June 2023 i went to to a wig installation, which was installed horribly, i had glue half of my head and they glued the wig so tightly that i had to take it out during the week. They did not bae my hair with any moisturise, they did not put foundation on my wig they asked me if i came with my own foundation. I said i was not told to come with a foundation. Before they did my hair they said the wig installation price is R795 and I told them I came to the salon during the week to ask how much was is it including the wig they said everything is R595, I also checked the price list online it said R595 the hairdresser said that price list is a mess the correct price is R795, its fine they will install the wig for R595, they plaited wig lines half of my head. It was Late alreay for me to go to another salon. THE END PRODUCTS OF THE WIG INSTALLATION WAS HORRIBLE. THE GLUE WAS HALF OF MY HAIR. ON THE 14TH OF JUNE I HAD TO TAKE OUT THE WIG IT WAS TOO TIGHT AND THE SMELL OF GLUE WAS HORRIBLE. I HAD TO WASH MY HAIR THREE TIMES TO TAKE OUT THE GLUE OUT MY HAIR. THE GLUE THEY USED IS VERY STRONG I KNOW ITS GHOSBOND. YOU USE IT MAINLY ON EDGES ONLY. THAN THEY SAID MY WIG CANNOT BE CURLED I TOLD THEM THE COMB I PAID FOR INCLUDES STYLING HOW ARE YOU GOING TO STYLE MY HAIR THAN. I HAD TO FORCE THEM TO CURL THE WIG AND THE WIG WAS CURLYING BEAUTIFULLY. I WASTED R595 THINKING I WAS GOING TO GET A PROFESSIONAL HAIR LOOK BUT I GOT A LOOK FROM NEXTDOOR. ANOTHER LADY CAME INTO THE STORE TO WASH HER HAIR AND SHE WAS TOL ITS R295 AND THE LADY SAID BUT THE PRICE LIST ONLINE IS R95. SHE WALKED OUT. DEAR GO TO CANDI & CO SALONS AT YOUR OWN RISK. THE HAIRDRESSERS NEED TO GO FOR TRAINING.

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Replies (2)
Sorbet Group
Sorbet Group's reply20 Jun 2023, 14:49
Official
Good day, Boitumelo Mafuma

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.

 Kind regards, 

Sorbet Group
BM
Boitumelo M's update20 Jun 2023, 16:31
Reviewer Update
Thank you i will await their call or email