JB
Jackie B
1 reviews | Active since Oct 2015
05 Nov 2015, 09:57
Burned face
Hi, I went to the Sorbet in Northcliff on Sunday for an eyebrow wax. The wax was extremely hot, but was assured that the wax needed to be that hot in order to remove the hair. I have gone for many of these treatments in the past and have always been happy. However upon leaving I had extreme pain. It is now Thursday and my skin is still damaged. I have burned marks on my eyelids and some of the skin has actually been removed. It is still painful and red.
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Sorbet Group's replyOfficial
05 Nov 2015, 11:25Hello jackiebaben,
Dear Jackie
Thank you very much for the valued feedback .
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Jackie
Thank you very much for the valued feedback .
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply05 Nov 2015, 11:25
Official
Hello jackiebaben,
Dear Jackie
Thank you very much for the valued feedback .
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Jackie
Thank you very much for the valued feedback .
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager