Bul**** at Sorbet Northmeax

Item: Sorbet Group
Rating: 1
Author: Lindie D

I went to Sorbet last Saturday.... and I’m a nail biter, so I book an appointment for 13:00. The receptionist (Lerato) barely pays attention to me. So I arrive for my appointment and Lerato had booked me for JUST gel. She and a fellow colleague (Natasha)proceed to make snide comments to every time they pass the table I’m at because they “had to knock off” i literally asked them to take their nails off but Gugu the nail tech managed to defuse the situation. The receptionist (Lerato) further failed to Request my clicks club card as I was paying as she was clearly annoyed with me ( she was at work 30 mins later) due to HER incorrect balance booking.

I paid way too much for the ‘sorbet experience’ to be treated as substandard and like **** under your employees’ shoes. Please train your employees better!!!!

Lerato and Natasha are ****py employees who AT MINIMUM should be issued with written warnings!!!!!

Helpful (0)

Replies (1)

Sorbet Group's replyOfficial

04 May 2021, 02:26

Hi Lindie, thank you for being in touch and for bringing this to our attention.

We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.

Sorbet Group's reply04 May 2021, 02:26

Official

Hi Lindie, thank you for being in touch and for bringing this to our attention.

We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.