Bleeding toe cuticles

I had a terrible experience at Sorbet chilli lane , they lady doing my gel toe nails damaged my cuticles to the point they bled for days , I phoned to complain and got told the manager would call only when I followed up did the manager call by this stage I had sent photos and they said they will get back to me now days later no news . I ask for a refund of just my toes even though I was so unhappy with my hands aswell . Still nothing . This is terrible service