Birthday Treatment - Disappointed

It’s my birthday today 23 February and during the week I decided to book myself a treatment at Sorbet Midlands mall for the 22 February . To my surprise on the app they had a special running for lashes and brows if booked together. A few minutes after booking I received a call from them telling me that they don’t have lashes and would like to book me at a different location - Sorbet hilton which is about 20km away from the original location so I agree.

I get to the location and I learned that Sorbet has a special if it’s you birthday, I laugh and tell them that if I had known about that special then I would have booked my treatment on exactly my birthday as I thought that in order to qualify I needed to have the treatment on my birthday.

I proceed to do my treatment and I was told that they didn’t have volume lashes which was what I had booked but I proceeded to do classic lashes. During my treatment I request to change my second treatment which was brow wax and tint to brow lamination and was told that it wouldn’t be best as I had such few brows.

After the treatment I proceeded to go pay and was told that I didn’t qualify for the birthday treatment because I wasn’t a loyalty member and that I also didn’t qualify for the 20% off special as the special didn’t include lash extensions. So quietly I paid and left.

Whist sitting at a restaurant having breakfast I went on to the Sorbet website and found that the lash extensions was included in the special so I went back there and asked them about it. They proceeded to apologies and claim they had been unaware that it was included. The franchise owner who was in fact the owner of Sorbet Midland and Hilton said that it was her fault (how? I don’t know) I asked whether she had not informed her staff of the details of the special she proceeded to mutter something but then shifted the blame back to her staff member for not reading the email communication of the special properly.

I am so disappointed, I expected better from such a seasoned establishment.