KvdB
Karlien van der Berg

1 reviews | Active since Apr 2012

07 Feb 2015, 00:48

Bag accidently cut open

I bought two of you promotional bags tonight. The sales lady had difficulty to fit the bags in a shopping bag as they didnt have big bags. She cut of the carton strip to make it fit, when i got home i saw that she accidently cut the cosmetic bag. I know it is accident, however i dont want to use a bag with a big gaping gash in it. Can i please return it to a branch closest to me which is the one in glengarry, brackenfell. Thanks

0
Replies (1)
Sorbet Group
Sorbet Group's reply07 Feb 2015, 09:42
Official
Hello karlienvdb,

Thank you for bringing this matter to our attention. I am certain this was done in error. Please would you return the bag to any of our branches most suitable to you for exchange or refund.

Please inform the front desk co-ordinator to please call me when you arrive for authorisation.

We truly apologise for the inconvenience.

Kind regards,
Robyn Zinman
Sorbet Cape Town