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m.mayer m.mayer

1 reviews | Active since Oct 2014

19 Sept 2024, 12:06

Bad service, unprofessional and unhelpful staff.

Threading at the above shop, by Dierdre, was unprofessional, unfriendly, and unhelpful. The result is swollen, red eyelids and tine cuts below the eyebrows. The manager of the store is unavailable. The promise to be contacted by her has not materialised.

0
Replies (8)
Sorbet Group
Sorbet Group's reply19 Sept 2024, 14:48
Official
Good day.

We apologize for what has happened. That is not the Sorbet experience we want for any of our guests. We would like to rectify this and possibly retain you as our Sorbet valued customer. 

We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

 Sorbet Group
mm
m.mayer m.mayer's update21 Sept 2024, 08:30
Reviewer Update
As of today, Saturday, Amanda, who was supposed to call us, and is supposedly the manager, has not contacted us. Neither were we offered any compensation.
Sorbet Group
Sorbet Group's reply23 Sept 2024, 09:10
Official
Hi, we will follow up with our guest relations.
mm
m.mayer m.mayer's update23 Sept 2024, 09:28
Reviewer Update
Mmmm maybe .....
Sorbet Group
Sorbet Group's reply23 Sept 2024, 12:00
Official
Hi, they have followed up with the store. Kindly let us know if they have contacted you yet.
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m.mayer m.mayer's update23 Sept 2024, 12:23
Reviewer Update
They haven't!!!
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m.mayer m.mayer's update23 Sept 2024, 15:50
Reviewer Update
Today, Monday I bumped into the manager of the store. She gave me a voucher.
Sorbet Group
Sorbet Group's reply30 Sept 2024, 12:36
Official
Hi , thank you for the update.