Y.
YN ..
1 reviews | Active since Jul 2014
30 Nov 2015, 12:55
BAD SERVICE, *********** AND AMATEUR SERVICE
I had made an appointment for Thursday 26-11-2015 for 11 am, upon arrival I had waited for the nail tech as I wanted a manicure and pedicure just a file, buff and paint done. The nail tech Faith had approached me I had told her what I wanted to do and instead of doing my pedicure 1st she had taken me to do my manicure, I had asked her what I could do with my nails she says \I don't know""; no one had asked if I was okay;she had left me and gone to lunch.I lodged a complaint at the head office with Tazz she notified me the manager would call however the manager only had tried once. The service overall is absolutely pathetic and disappointing. I had a function to attend and redid my nails what a waste."""
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Sorbet Group's replyOfficial
30 Nov 2015, 16:34Hello YaSmIn11,
Dear Yasmin
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Yasmin
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply30 Nov 2015, 16:34
Official
Hello YaSmIn11,
Dear Yasmin
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Yasmin
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager