Bad service at Sorbet Canal Walk upper level

My daughter and myself went on Thursday she was assisted by a very pleasant african girl whitch new what she was doing however when i asked tne girl doing my nails to explain what she will be doing i got a poor response back oh dont worry it will look just like ur pic.

Not true. My so much gel app**** my fingers look enlarged and different shaped lengths I have emailed called and no response they aais twice theu would call me nothing. No regard to urgency on bad service and bad communication.

My nails look really bad compared to my daughters.

Bad service i dont advise anyone gp6ing to a sorbet they need major training. This is Canal Walk Sorbet upper level. A total no go....Head office does not reply to emails or calls.