Bad service and no assistance.

I had a mani and pedi at Sorbet Belvedere Square in Cape Town last week Thursday 7th April in preparation for my daughter's wedding on Saturday 9th April. By the Saturday 2 fingernails and one toenail had chipped. I was in Greyton in the Overberg for the wedding and went directly from there to Cape Town International to fly back to Joburg on Monday 11th April.<br> This morning I called Sorbet Hyde Park requesting that Sorbet make good on their promise that if you are not happy with your treatment you do not have to pay for it. I asked that the two chipped fingernails and one toenail be repaired - not unreasonable. However, instead of assistance I was treated to a load of bureaucratic BS, with the person who answered the phone telling me I must return to the branch where I had the treatment and complain there. <br> Firstly, the \promise\" should carry across all branches with the branches invoicing each other. Why make Sorbet's inefficient internal procedures the customer's problem? <br> Secondly, wake up Sorbet!! This is the 21st century and people frequently travel between cities.<br> False promises, false advertising and poor business practices.<br> "