JE
Jodi E

1 reviews | Active since Oct 2015

11 Jan 2016, 15:28

Bad Service and bad acrylic tips

I went to Sorbet Dry bar for the first time on the 28.12.15. What a horrible experience, I had a booking to do a new set of acrylic tips with a polish. The lady that did my nails didn't even greet me nor did she know what I was there for. After I told her what I was there for she didn't even say okay, I asked for OPI polish and she ignored me. She only gave me the option to have Morgan Taylor and the Sorbet brand. By this time I was so annoyed with her I just wanted to get out. She had been hurting me all the time. <br> The very next morning I noticed that my one nail had very little product on it, it was basically just the acrylic tip! I called in and spoke to the manager, Natalie. I explained the situation and she said that they would only be able to help me the Thursday Afternoon, that wasn't good enough as I was leaving the next morning on holiday and she said I would have to phone other branches myself to find out if anybody could assist. I was away for 5 days and by then all my nails had cracked and on day 8 they all started lifting and are now all off!! <br> I have never had such bad service from a Sorbet branch before. I will definitely won't be going back anytime soon.

0
Replies (1)
Sorbet Group
Sorbet Group's reply12 Jan 2016, 11:39
Official
Hello jodiD,

Dear Jodi

Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.

We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.

Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager