Bad service

Item: Sorbet Group
Rating: 1
Author: Ahmed A

I’m seriously unhappy about a service received at Sorbet in Cape Town. I even left my number for a manager to call me…. Still waiting!!!

Helpful (0)

Replies (3)

Sorbet Group's replyOfficial

17 Apr 2022, 18:42

Good day Ahmend

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. Kindly advise which Sorbet branch in Cape Town did you visit?

Kind regards,
Sorbet Group

Sorbet Group's reply17 Apr 2022, 18:42

Official

Sorbet Group's replyOfficial

19 Apr 2022, 16:44

Good day Ahmed, Thank you for your details. We have escalated this to guest relations. A representative will be in contact with you to provide an amicable solution.

Kind regards,
Sorbet Group

Sorbet Group's reply19 Apr 2022, 16:44

Official

Good day Ahmed, Thank you for your details. We have escalated this to guest relations. A representative will be in contact with you to provide an amicable solution.

Kind regards,
Sorbet Group

Sorbet Group's replyOfficial

19 Apr 2022, 16:44

Good day Ahmed, Thank you for your details. We have escalated this to guest relations. A representative will be in contact with you to provide an amicable solution.

Kind regards,
Sorbet Group

Sorbet Group's reply19 Apr 2022, 16:44

Official

Good day Ahmed, Thank you for your details. We have escalated this to guest relations. A representative will be in contact with you to provide an amicable solution.

Kind regards,
Sorbet Group