RH
Rick H
1 reviews | Active since Feb 2013
07 Mar 2019, 10:56
BAD Service
Sent my complaint to Tracy Motaung on 1 March 2019 and still no reply. I bought a gift for a manager for her Birthday. When she went to utilise the voucher, after her treatment at Sorbet Brooklyn she was told the voucher cannot be picked up on the system. I then get a phone call from the receptionist who advised that I must give my credit card details again for payment, after I have paid... This is such and embarrassment for me as this is a Senior Manager. #dissapointed
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Sorbet Group's replyOfficial
04 May 2021, 01:59Hi Rick, thank you for being in touch and for bringing this to our attention.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
Sorbet Group's reply04 May 2021, 01:59
Official
Hi Rick, thank you for being in touch and for bringing this to our attention.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.
We are so sorry to hear about your experience at Sorbet. The Customer Care Team are working on resolving this as soon as possible. We look forward to serving you with heart.