Bad Nail Experience

Hello my name is Somahle and I came with my cousin Anelisa Mrubata on the 14th of October, I had done my nails with Veronica and during the session I had let Veronica know that the glue is too much and that it is very painful when she puts under the light I even screamed but she didn’t seem to care or be understanding and it made me very uncomfortable, however do note that I have never put on tips with gel and I’ve only put on acrylic which is why I couldn’t really speak on anything during the time and I’ve never experienced that kind of pain in my life of putting nails, however I let it go thinking it was going to go away, but it didn’t and so therefore I was in pain throughout my time having the nails on and was forced to remove them before they could even lift up for me to at least put a fill, but in removing them it was so painful that I had to go to 3 salons to help me with removing them, because of how rough each one was salon was, irregardless the glue has damaged 3 of my natural nails, meaning they all broke in the middle hence why the pain in removing the nails, I don’t understand how you guys work in terms of doing nails on a client but I am highly disappointed, sorbet is a business that is well known and you would think the service is delicate, even when I called on Wednesday the receptionist answered me with a ‘Hello’ it was as if I was calling a person and not a business I had to ask whether or not that it was sorbet, but yet I googled the number. It is not about putting on new nails but it’s about the damage you guys have caused, I’ve never struggled like this with my nails before and to pay so much money for such a painful experience is just horrible and now I cannot even put on a new set of nails because of my actual nails being broken, this is highly inappropriate and I don't appreciate it. I told Sorbet Canal Walk 2 the situation on WhatsApp & they completely ignored me and told me that they were going to speak to their manager and they haven't not once gotten back to me. So I took upon myself to write them online because they have very bad service.