Bad customer service and ugly nails

Hello.

I work for a high end luxury brand so image is highly important as u have to represent the brand that I work for. This is the sole reason I went to Sorbet As it’s quality correlates perfectly with the image I have to keep. On Wednesday the 3rd of April I got to work and I had in acrylic nails but my manager told me they were inappropriate and I had to fix them so I went to Sorbet as it is in the same building I work at. My appointment was at 11. The first thing that made me upset was the manner in which the nail tech was talking to me. Making snide remarks about how I don’t listen (this is not the first time I have had to come to Sorbet cause my boss didn’t like my nails) and I felt attached because SHE is the professional who should know what to do and I am the layman who is there for a service. This lady kept bickering and going on and on her to the point where I had to ask her what her name was so I could address her personally and let her know that I was there for a nail appointment NOT A LECTURE,I found her service distasteful and I even told her receptionist that next time I come there she should not give me that consultant.

But that’s not what my review is about. After she was done I did not like the nails. They were lumpy and looked cheap. I have been a consistent customer at Sorbet and they have a policy which clearly stated that if you are not happy with your nails you do not have to pay. Yet I paid R500+ for these nails. I am incredibly disappointed in the service at Sorbet Nicolway and I would like a do over.

I don’t know if they didn’t offer me the same excellent service because I work in the same center aswell but I believe every customer deserves premium quality service as I am a customer first before I am anything else.