Bad customer service and brow tinting

<p>So!!!!!... Yesterday afternoon my friend and i went to Sorbet Menlyn branch for brow waxing and tinting hence we thought its a reputable spa. Firstly i inquired about lash tinting, and this beautician we were assigned to advise that since we are black we shouldn't do lash tinting, it is a waste of money as we are dark and it wont be visible at all. We should rather invest in a good mascara.. Shocking!!..<br />we continue our brow tinting and waxing session, which the whole process lasted plus minus 9 minutes for each of us (we have videos of the whole process for each person). So when we got home that is when we started seeing dis-satisfactory results. Firstly the brows were were not symmetrical and when we washed our faces the tint went off. We called Sorbet Menlyn this morning and was assisted by a lady called Pearl with our query. We were told that tinting is supposed to last for 2 days and that even if i would come this afternoon it will be removed when i wash my face the following day, this is after i told her that i have average brows ( not bushy nor with minimal brow hair). She was very discouraging in us coming back and tinting again with her statements. Thuli, my friend , asked her how long the tinting was supposed to be left for before the beautician removed it and start waxing and this lady said 15 mins. How is that even possible when the whole process (Brow tinting and waxing) was less than the required time for tinting alone. i am very disappointed in this branch in-fact Sorbet as a whole organisation. i expected great service than what we got. This was a total waste of my money.</p>