CK
Carmen K

1 reviews | Active since Feb 2025

25 Feb 2025, 17:42

Bad bad bad

I just want to share my experience at Sorbet. This wasn’t my first time doing business with them, and every time, it has been a bad experience—ranging from disorganization to plain rudeness or simply not doing the job properly. I’ve never submitted a complaint before, but for this, I have to.

I went to get my lashes done by them on Saturday morning. The process was very fast—I was out by 10 AM, so five stars for speed. However, when I entered the room, I couldn’t even get comfortable in the chair because the space was too small. I had to bend my legs just to lie down properly.

From there, things only got worse. When she finished, I couldn’t open my eyes because my lashes were stuck to the bottom. She then had to cut them with scissors and apply new ones. I also want to mention that the glue smelled like super glue.

My lashes were stabbing me so much that my eyes were in pain. I had to keep them closed for the entire afternoon. The burning and discomfort didn’t stop, so I had to go somewhere else to get them removed two days later.

Just a terrible experience—100% do not recommend them for anything!

0
Replies (1)
Sorbet Group
Sorbet Group's reply26 Feb 2025, 10:50
Official
Good day

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards, 
Sorbet Group