Bad bad bad customer experience

I went to Sorbet Kempton Glen Acres & booked an appointment for a Friday at 13h45 where I was advised the lady who will assist will be available that time. The receptionist ( Veronica) took down my details, she was on the phone when I got there little did I know after her telephone conversation she will not take me serious or value me as a client.

I went there the day the appointment was booked, to my suprise she took my details and never loaded it on the system. Worst customer service I've ever received from a beauty salon like themselves. Veronica defended herself that we never agreed on the time, I asked her if that was the case what was I then doing there at 13h45???Did I just make up this time slot in my head? If that was the case, if she cared about her job she had my details and she would called me to confirm the time. What bothered me is that she was so defensive & did not want to take responsibility of her mistake, the case would have been closed. But now she's making me feel like i'm the crazy, my husband was even there when I booked this appointment, he can attest to this conversation.

My ending point, teach your staff to take accountability for their actions, not to be in a defensive mode. Receptionist are your face of the brand, how the lady behaved is totally unacceptable. She even had the audacity to ask me when did I come, oooh so I must diarise my every move or she wanted to prove a point that im lying.

The experience I had with them is very concerning.