BAD ATTITUDE AND INEFFICIENT

Made an appointment for a Dermalogica deep cleanse facial at 4pm. I arrived at 3:45pm to fill out all necessary forms as it was my first and last time visiting the Killarney branch. I informed the receptionist that I needed to be done by 5pm as we are fasting. The treatment takes 45 minutes. The receptionist kept informing me with a bad attitude that the lady that was going to do my treatment-Sihle was busy with another client. The lady arrived to take me for my treatment at 4:28pm. I didn't end up having my treatment due to time constraints and the inability for the countless staff at Sorbet to be efficient. What is the point of making an appointment if you are not going to see a client in time? Wasted time, energy and petrol! Never going back.