SW
Shemeez W

1 reviews | Active since Apr 2017

03 Jan 2024, 19:38

Awful Service-Sorbet Cavendish Square

I went to Sorbet Cavendish Square today and what a disappointment to be treated badly.

I did not feel one bit welcome by Hassina the receptionist who had a completely different demeanour with the white lady behind me. While I was getting my pedicure done, I was asked if I would like something to drink and I requested water while the white ladies next to me requested tea and cappuccino… I am yet to receive my glass of water while other (white) clients received their beverages. I was annoyed by the treatment and simply wanted to leave the store. The lady who was to do my eyebrows informed me that it was okay and that I could get a refund on the treatment that I didn’t receive. My faith in the owner to refund me the value of the brow treatment since I paid via eft is extremely low since she could not even guarantee following through with the water. Let’s hope the next non white costumer gets treated with respect. Not a good experience with Catherine’s salon where one pays to relax.

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Replies (1)
Sorbet Group
Sorbet Group's reply05 Jan 2024, 09:10
Official
Good day, Shemeez

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch. 

Kind regards,

Sorbet Group