MN
Mpho N

1 reviews | Active since Oct 2020

22 Dec 2023, 16:31

Attitude at sorbet mall of the south I'm not happy

My sister and I decided to call sorbet in mall of the south on the day before our young sister wedding. And book our appointment to do nails for me and for my sister nails and gel for the foot. First my sister choose her colour which nude for her foot unfortunately when she looked at her toes they were another colour and the reason for that lady was something that I can't mention here on this platform. And again wth Here nails she said she want something natural but the person who was assisting her turned it as a joke where everyone was being told she said she want natural. With me at first I was told to choose the shape of the nails I need I did that as we go on I think the lady wanted me to do shape of her own. I told her straight that I don't like this shape she said don't worry I will cut them. Okay while I was waiting for the nails to be cutted boom the lady said I have cutted them but I said I have told you that I don't like this shape. The lady who was assisting my sister continue with that attitude and was again trying to laugh at us in an attitude way. I had to tell her straight to stop with the attitude there and there. And they way I see it is like they were rushing to knock off that's why they illtreat us in that manner and I believe that they should have told us straight that we can't assist you because now the nails are disaster not having nice shape. Not equal not smooth at all and I'm wring this review I'm not happy with sorbet that R1390 is gone for something that we can not stay with. We are forced to remove them both my sister and I. And with the same sorbet in mall of the south it is not the first time. I bought my sister s voucher some times and they did the same. I had to convince her to go back again after she has told me that she will never go there anymore. I'm not happy at all. My heart is painful I have sacrificed that money for those nails. Nails looked old on the day they were done. Worse thing attitude in that shop is too much.

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Replies (1)
Sorbet Group
Sorbet Group's reply25 Dec 2023, 08:23
Official
Good day, Mpho Nemasiwane 

We apologise for what has happened. That is not the Sorbet experience we want for any of our guests. We have escalated this to our guest relations department, a representative will be in touch.

 Kind regards, 

Sorbet Group