Appointment was never made

I phoned Hillcrest Sorbet on 26/7/2015 to make myself a booking for a facial and tint the lady that answered the phone was very helpfull and made the appointment for Saterday 29/8/2015 at 15:00. When I got to the shop on saterday the two ladies were chatting with an additude and ignoring me, the ones phone rang where after the other one asssisted me but she could not find my booking anywhere, the other one got of the phone and started looking on the computer where she could also not find any booking, the they said that the lady that made the booking on wednesday was not there and that the booking was not done, and that they can't help me, they can maybe do my tint. I was very upset, if traveled from Wonderboom to Hillcrest for this appointment and then nothing, it was very bad customer service