YL
Yvonne L
1 reviews | Active since May 2013
19 Mar 2015, 10:22
Acrilic nails-French
I'm not happy with the nails I have done at Sorbet Kolonnade.<br> I have done my nails on saturday 7 March'15 and had to go back on 13 March'15<br> to fix a nail that chipped. That same nail topcoat came off the day after and now it's lifting!<br> Also 4 other nails acrilic are lifting.<br> I've done my nails in Dec'14 at the Sorbet Brooklyn and I had no complaints!<br> I would like know the way forward<br> Regards,<br> Yvonne
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Replies (1)
Sorbet Group's replyOfficial
19 Mar 2015, 11:10Hello Yvonne Lengton,
Dear Yvonne
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Yvonne
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Sorbet Group's reply19 Mar 2015, 11:10
Official
Hello Yvonne Lengton,
Dear Yvonne
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager
Dear Yvonne
Thank you very much for the valued feedback .
We are so sorry to hear about the disappointing experience you had at Sorbet .
It is vital to the success of our business to receive honest and constant feedback from our valued guests.
We have referred your feedback to the owner of the store who will be in touch with you as soon as possible.
We apologise for the inconvenience caused ,and I will ensure your experience does not go unnoticed.
Yours sincerely,
Taz Ismail
Sorbet Guest Relations Manager