Absolute nightmare!

I had the most nightmarish experience at Sorbet and I am hoping that due to this being a franchise that something will be done about this particular salon. I booked an appointment at the Gateway branch in Dbn. I have been a customer at Sorbet for years in Jhb and wanted to take my daughter for a pedicure as a mum and daughter experience whilst on holiday. I booked a 4pm appointment but was contacted at 3.30 to be told the ladies are running late and can only assist me at 4.30 and my appointment will be moved. I accepted the appointment. When I arrived at the store I was greeted by a rather unfriendly person and said I was there for my appointment. I was told to sit down and waited for approximately 10 minutes with my 5 year old daughter. The store was empty. Only 1 client was being attended to so im not sure why I was made to wait. A lady( very rude) came to me and told me to pick my colours whilst gesturing to the nail polish. She had no greeted me. She filled a container of boiling hot water and told me to put my feet in. I put my feet in and was burnt and I asked her if she could add cold water. She laughed.She left for 20 min which I waited. When she returned I asked if she will be doing my pedicure still and if there was a problem. She said she will find someone else to do it. She then left and I continued to wait. After 15 min I went to the front where I found the the****** and the rude hostess laughing and joking and no one to attend to me. I asked what was going on,the hostess was laughing and said the the****** clearly did not want to treat me.i asked for a manager and was told there wasnt one and I asked for the owner and got the Same response. I proceeded to get angry and had a screaming match with the rude hostess.Eventually another really polite lady came and did my treatment. I was ignored by the hostess thereafter and left. My daughter had a lovely the****** who did an amazing job with her treatments. And this is all I'm grateful for. I am extremely disappointed and honestly quite disgusted at the way this was handled and will, as a result not attend a Sorbet again.