1/5 Stars - Disappointing Experience at Sorbet

I recently visited the Century City upper level Sorbet salon and was left extremely disappointed. Despite booking an appointment for a nail treatment at 11:30 AM and arriving 20 minutes early, I was told to wait until 11:45 AM because the technician was busy.

As I had a flight to Johannesburg to catch and an important event to attend, I couldn't wait. The salon's poor time management significantly impacted my plans.

What's unacceptable is that they accepted my appointment and then failed to honor it. The lack of organization and communication displayed by the staff is alarming.

I expect:

•⁠ ⁠Appointments to be respected •⁠ ⁠Clear communication about delays •⁠ ⁠Compensation for wasted time and inconvenience

Until Sorbet addresses these issues, I wouldn't recommend this salon to anyone.

Rating Breakdown:

•⁠ ⁠Service: 1/5 •⁠ ⁠Communication: 1/5 •⁠ ⁠Time Management: 1/5 •⁠ ⁠Overall Experience: 1/5

Recommendation: Improve appointment management, communication, and staff training to provide better customer service.