Sophies Sandals Pathetic service

On 18 February 2022 I ordered 5 pairs of shoes from Sophies Sandals (Sophies Footwear South Africa). On 9 March 2022 I contacted them about when my shoes would be delivered. received an apology on 10 March 2022. I received my delivery on 28 March 2022. Only 4 pairs were received. One pair not received. When I queried this I was told to take photos of what I received and send it. On 27 April 2022 I sent an email stating that I was still waiting for feedback or a refund on the shoes that I did not receive. Response from Sophies Sandals on 28 April 2022, apology and that they will follow up. It is now 25 May 2022 and I have received nothing. This is very disappointing because I spent R2 905,00 for 5 pairs of shoes.