SP
Sean P

1 reviews | Active since Mar 2009

21 May 2015, 10:23

Z3 Screen cracked twice

In December I got my Z3 Xperia on contract via Altech. 2 Weeks later the phone falls from a distance of 30cm from the ground and the screen cracked, touch was not working. I took it to Altech Sandridge square and they refused to fix it under warranty so I paid cash to fix it. Altech fixed it and returned it back.<br> <br> Then yesterday the phone fell in my car against my seat and center console and the screen once again cracks and now the touch is not working. My Samsung Galaxy S4 which has fallen down a million times, my kids even throw it around and not once did the screen crack!!! Now Sony, WHY must I keep paying R4000 to have the screen fixed each time it shatters ???<br> <br> Your product is extremely brittle just look at the Sony Forums at how many like me have suffered this fate!!!<br> <br> Never will I buy a Sony Product, it costs me money because of their poor quality materials. As a consumer who pays a premium price for a phone I expect nothing but the best of quality, the Z3 is by no means cheap and already costed me more than the phone is worth. I refuse to fix this phone at my cost and Sony can blame me all they want. Bottom line your Z3 is of extremely poor quality.<br> <br>

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Replies (1)
Sony Mobile
Sony Mobile's reply21 May 2015, 16:24
Official
Hello sss574,

Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.

Kind regards,
Melissa Warren
Sony Mobile Communications