Xperia Z1 - imei: *** - Water damage

In desperation, I am now logging my third complaint about this same matter since early January 2015.<br> <br> In response to my second complaint on Hello Peter, Sony responded that they are still busy with the matter. I then received an email from Melissa Warren on 16 February 2015 which suggested that the matter is being attended to. Since then I have not had any response from Melisa to my two queries for further feedback, i.e. <br> <br> on 6 March 2015, I wrote:<br> <br> \Hi Melissa<br> <br> Please advise if there is any progress on my matter. I have been without a phone now for more than 3 months."<br> <br> and on 30 March 2015"