CG
Clinton G

1 reviews | Active since Feb 2015

10 Feb 2015, 09:20

Water damage Experia Z3

I have a Sony experia z3 that is 9 days old. I'm furious about my phone. I tested the phone in the water because it is a waterproof phone with the highest waterproof rating according to sony. Before presenting the phone to water I made sure and dubble checked all ports was closed. The phone just went dead. I took it back to vodacom and they said its not there problem. Sony is using false advertising and they are not responsible for what happened. They say I have to take it up with sony. I want someone that will assist me. Because jumping from one pillar to another is frustrating. And I want answers. Vodacom keep on saying they Will sort it out with sony and will keep me up to date. Its nearly been a month and no one keeps me up to date. And every time I go to vodacom the just say they did not hear anything from sony. No one can give me answers and I want answers. So either sony is *********** or vodacom is ***********. I would appreciate if someone will contact me in this regard.

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Replies (1)
Sony Mobile
Sony Mobile's reply13 Feb 2015, 08:36
Official
Hello Mnrclintie,

Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.

Kind Regards
Melissa Warren
Sony Mobile Communications