rR
radiyya R

1 reviews | Active since Feb 2015

18 Feb 2015, 12:20

unreliable source and peutrit customer service

My Sony Z2 started giving me problem. I contacted the SONY support centre, they arranged for my device to be collected via courier. After 2weeks I contact them, only to be informed that it will cost me R4150 to have my device fixed as it has water damage and LCD cracked. When I sent the phone away I had no problem with the screen at all. The phone just heated up and it selected pictures and apps, to me it seemed more of a software problem. I contacted SONY support centre as I am unhappy to pay this amount as my phone is only 5months old and to my knowledge the phone is water proof. After exposing the phone to water once the phone worked perfect. Due to these findings my warranty has also now been ceased. SONY mobile response was that there is nothing the can do for me.

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Replies (1)
Sony Mobile
Sony Mobile's reply18 Feb 2015, 15:44
Official
Hello rraab19,

Thank you for bringing the above query to our attention. I do apologize for any inconvenience caused thus far and would like to assist where possible.
To do this, I require a few details and will respond to you via the email address provided.

Kind regards,
Melissa Warren
Sony Mobile Communications