Twice faulty Z3 / BEY

I sit with a very expensive top of the range phone having had 6 weeks usage of it in what will turn out to be a 104 week period with the contract (5% usage on the device). The phone has defaulted twice since I received it in a 9 week period - once for a confirmed manufacturer fault and another because the brand promise was not honoured by the technology / or previous repair. <br> <br> Since then I have been trying to escalate via your local rep, Luthando Cetywayo, Vodashop and the Sony Mobile Twitter account and I still did not receive any contact with anyone regarding the case in the last 3 and a half weeks. The only time I ever got a response from Twitter Account is when I openly tweet. I don't want to talk to a call centre agent with a script, but I do want to meet with someone to resolve this and be a part of the outcome of any investigation. Throughout this entire experience I have been unable to speak to a human being, with the Sony hiding behind call centre numbers (like 'In South Africa dial ***') and email addresses [Email Removed]