Still awaiting some explanation

Linked to the reports on Investedc, MTN and Telkom.<br> <br> A handset was bought from Sold SA.<br> <br> I was told it was fully covered in South African returning the twin sim Xperia C and being told that SSS Cellular was repairing it, I was given instead of the this device a new device which was an LTE device which was not what was wanting. I became aware then that there were alterations in my gmail inbox as there was in a legal case and an FNB insurance item.<br> <br> The new device had strange apps written into the rom that I immediately queried with no reply. I later requested an explanation as to why the permissions lent themselves to monitoring software.<br> <br> There has been no response as to why a different courier service was used on the return and as to why a sealed box was not provided on a new handset. Surely you repair damaged devices or replace with new replacement devices. What is Sonys Policy? Is this up to scratch?<br> <br>