1 reviews | Active since Sept 2016

21 Sept 2016, 09:50

STAY AWAY FROM SONY MOBILES

<p>I implore everyone out there - DO NOT GO FOR A SONY MOBILE, given the level of responsibility claimed by SONY with my recent issues I wouyld recommend STAYING AWA|Y from SONY altogether across the board. </p> <p> </p> <p>Now that I have had an issue with my Z3, I have noticed similar issues with other users. My phone has suffered the classic SONY death, has gone in for assessment and come back with a report it is a motherboard issue!!!!! BER (beyond economic repair), whether that is code bwetween the cellular repair centre and SONY advising it is the users fault then I am not sure what else to think.</p> <p> </p> <p>Basically, I got my Z3, january 2015, fair enough, warranty period is over. My issue is, this is common amongst SONY users amnd the fact that SONY firstly do not acknowledge this as an issue they have and possibly loolk at recalling the handsets, no, they take the stance that it is pretty much your issue so "deal with it". I find it disgusting that a houehold brand like SONY do not take any responsibility on a handset that is 18 months old +/- from a fault that is clearly not user related..................... The typical corporate response you get from customer services is so from a manual that it's not even funny</p> <p> </p> <p>I am not going to lie down and roll over with this. I FIND IT DISGUSTING at their lack of ownership with their issues. </p> <p> </p> <p>STAY AWAY FROM SONY PRODUCTS - believe me, I used to be a HUGWE sony fan until this experience changed my views and see them for what they really are - UNRELIABLE ******</p> <p> </p> <p>I am also going to be taking this up with my service provider and see how they respond to working with such an organisation. Given their response, might well move from them and all</p> <p> </p> <p>Not wanting to be associated with SONY any longer. To the extent, I am slowly dispanding any SONY products in the house :-) I DO NOT WANT TO SEE THE SONY NAME IN FRONT OF ME FOR A WHILE AT LEAST</p>

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Replies (1)
Sony Mobile
Sony Mobile's reply28 Sept 2016, 13:58
Official

Thank you for bringing your concern to our attention. You will be contacted shortly by one of our team members via the e-mail address provided for further details.

Regards

Sony Mobile Customer Service Team