SONY Z3

My husband has a Sony Z3 since December 2014, taken on contract from VODACOM. My husband, a Sony fan, was excited about his new waterproof phone. So after visiting Sony mobile website we tested out the phone, alas its not waterproof. Deeply disappointed, we booked the phone in with VODACOM CUSTOMER SERVICE and then our nightmare began.. the phone came back BER. VODACOM refused to replace the phone due to liquid damage. We are tired and frustrated with dealing with SONY TECHNICAL. If I had known how poor the customer service is we would have not upgraded our Sony PS3 to a SONY PS4 in January 2015. I am truly disappointed in the way our case is being handled by VODACOM and SONY MOBILE. Its seems like Sony does not care about their clients