sony Z3

I am very disappointed with Sony. I got my Sony Z3 phone on 7th July 2015 on 27th July 2015 a mug fell on my screen and the screen shuttered. Sony don't give there customers a once off free screen repair. you need to pay it yourself. I have phoned and email Sony and all they say is sorry we don't do that. why then even consider a Sony phoned ever again?? If I knew this when I upgraded I would have taken a Samsung rather then a Sony at least they give you two screen repair without any cost. now I need to pay R2300 for a screen repair and the sad part is the phone is not even a month old. the Contact centre persons can't speak proper English so I need to repeat everything I say I don't get any joy from Sony. When I upgraded did get a screen protector with other accessories worth R500 needless to say that didn't help at all!! I can't believe that this is the service you get.